The service over the phone was great. Read more. Data plans packed with heaps of data, calls and texts. The phone (model EVR-L29) ran EMUI 9 ⦠A member of our team will contact you to discuss this matter further as Product Review is not a support forum. I can't believe how easy it was to get my internet set up. My wife and I chose the better mates 15GB with data banking up to 100GB.GREAT IDEA when away from wifi.No problems with coverage. They organised an NBN rep for the next day who arrived around 11am and sorted it all out for us. Just tried to get rid of me from the call. Check out what 13,319 people have written so far, and share your own experience. On the day that we moved in, I had a call from a MATE rep asking if everything was okay, and for some reason our devices were connecting but no internet. Have used mate for awhile now. It is impossible to talk to anyone at Telstra and many of the other ISP's, to resolve the many issues with them. | Read 12,061-12,080 Reviews out of 12,932 1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I find that I don't have to wait forever on the phone, before getting through to someone. © 2020 Trustpilot A/S. 2. Read more, Been with Mate mobile for a while. Announced Sep 2019. I would have kept my service with them. Data downloads have been sufficiently fast. Huawei Mate 10 Android smartphone. Your mate Maty Ryan, Australian goalkeeper and MATE team member Extremely happy with Mobile Mate's range and the speed of their service. He helpfully sent me some recommended modems but didn't push on me the one that they sell (very much appreciated this)- I got a new modem and connected and I am getting 45mb down 18 down which is pretty close to what I signed up forConsidering how bad some of these internet providers are, I VERY much appreciated Mate! The MATE team, Have you contacted our support team regarding this issue? Still have problems with my internet but it's apparently not their problem. I live in rural VIC and cell service is always great. However I do find it lousy that they do not have a 24/7 support service. It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. The MATE team. Read more, I love that I have coverage wherever I am so I am able to be contacted. Recommended. Read more. Quite affordable good rates. The MATE team. When I signed up I was told that it was a prepaid service. Review collected in partnership with MATE. Huawei Mate 20 Lite Review Itâs rare that a phone as accomplished as the Mate 20 Lite is hard to recommend but cheaper Honor phones stand in ⦠We also advised you over the phone that if the issue persisted, we would recommend testing a second mobile handset and letting us know the results. By Gareth Beavis . ProductReview.com.au has affiliate partnerships. You are accessible, professional and have great customer service. Cant express dissatisfaction. Honest, reliable service is hard to come by so I was very pleased with our experience ⦠Appalling. If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. Features 5.9â³ display, Kirin 970 chipset, 4000 mAh battery, 64 GB storage, 4 GB RAM, Corning Gorilla Glass (unspecified version). Mate Communicate uses parts of Telstraâs 4G and 3G mobile network, which covers an impressive 23 million Australians. Wow activated our new sims at 1.55pm today wasn't expecting anything to happen today at all it's Saturday lunch and by 430 our numbers have been ported and our new sims are up and running even though Optus jumped the gun turned all online stuff for virgin off and made it incredibly difficult to get our customer acc number another reason to tell Optus we wanted not to move to them, mate and barefoot have been great now we have mobiles and NBN through them. These are at additional costs and were legitimate calls made via the network. However I do find it lousy that they do not have a 24/7 support service. Regards, © 2020 ProductReview.com.au Pty. Very good speed and data download consistent steady. So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. Most excellent customer service in the segment. Regards, Features 6.53â³ display, Kirin 980 chipset, 4000 mAh battery, 128 GB storage, 6 GB RAM. Read more. The wheels have well and truly fallen off. Plans will be available to purchase from 21 November, 2019 (with the exception of the Soul Mates plan, which launches in December), and are offered on a SIM-only, bring-your-own-phone basis. Return or swap your phone anytime. Updated The iPhone 12 Pro Max is the biggest and best iPhone you can buy â but itâs no iPad mini rival. Huawei Mate 20 Android smartphone. I have not experienced any problems with the network coverage since changing to Mate. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. MATE has its 5 stars well deserved.To be honest I had very sad experiences with other providers before and even had to go to court over an dispute with a bigger ISP once. I just find I struggle with download speeds/coverage a bit more then my previous network. Snail data speeds. I tend to struggle with electronic skills but Luke help me through with ease. Sale staff great but passive aggressive IT support staff who speak to you like you are an idiot. Apparently, they don't offer any prepaid services. Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you. Worst customer support. Highly communicative company and wish I had done it much sooner! My Telstra mobile connection is 51.1 Mbps for which I'm paying ~1/3 of what I pay letsbemates.com.Only reason I haven't changed is I'm lazy but I'm now getting p*ssed off. But with Mate, you're answered straight away by an English speaking real person. Apparently, they don't offer any prepaid services.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. Download free unlock I-Mate software, themes, games, ovi maps, PC suite application & java apps. Please contact support@letsbemates.com.au. To check your mobile data usage, and any available data in your data bank, you will need to dial the following sequence on your mobile phone: If I change my mobile plan to mate can I keep my number? Write a review on ProductReview.com.au! Bundled with NBN 100. Also during the churn from another provider the process was made very easy and fluid under the instruction of the amazing customer service rep I spoke with. The MATE team. Your trust is our top concern. Please note: In ⦠Living in Australia, I need to be able to speak to people who understand how things work in Australia. Been with letsbemates.com.au for over 2 years now and I have to admit they are the best Internet Service Provider I've ever been with. Our mobile service uses the Telstra Wholesale mobile network, and we can confirm that we have no reported issues with other customers at the current point in time. They should take over Telstra and Optus. All I was told to do is check th... Read more, We sent you an extensive email requesting further information at the end of October, however, you have not responded, nor have you contacted us further about these issues you are experiencing.... Read more. I had to move and unfortunately they could not provide the service in the new development because there was no nbn connection. Truly disappointed and p@#*Rd off.If you guys try taking anything from my bank account you will be sadly mistaken as being a lawyer, enough said.What happened to this company? Low price doesn’t always mean bad internet. It is 8pm on a SAT night (fair enough) and I have 0.32 Mbps (Internet Speed Test). Thanks for your review! Although I won, I naturally never got reimbursed for my time and effort. Regards, We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. Mobile-Mate has 5 stars! Yes experienced continuous drop outs. Huawei Mate 9 vs Samsung Galaxy Note 8 Mobile Comparison - Compare Huawei Mate 9 vs Samsung Galaxy Note 8 Price in India, Camera, Size and other specifications at Gadgets Now Wed, Nov 18, 2020 | Updated 03.43 PM IST The Mate X will cost a staggering â¬2299 for the 8GB RAM/512GB storage model when it launches sometime in 2019. You guys rock! Xiaomi Redmi Watch. If you are experiencing any issues with speeds and/or coverage, definitely get in touch with our support team. Read more. Apple iPhone 12 mini review TCL 10 5G UW hands-on: Verizon 5G speed test ... P40 Pro, and Mate 30 Pro. We also sent you an extensive email requesting further information at the end of October, however, you have not responded, nor have you contacted us further about these issues you are experiencing. Mate support is based entirely in Australia â in Western Sydney to be precise. I like how these guys operate. Calls keep having dead voice. Gamers and those who like to watch videos on the way to ⦠Overall Iâve been very happy since switching to Mate for what I pay and give them 4 stars ...even though they go overboard with the whole âMateâ terminology and theyâre connection drops out a bit. The Internet service was always solid. Trying to find an app to download still looking but it's all good.Thanks my new Mate. 28 Nov 2020. Further details in the disclaimer. Shares. Announced Oct 2017. More news . How cam I change my phone number? I’ve had an excellent experience with Mate mobile (and NBN)Perfect service in all areas.Easy billing and payments.Generous data inclusion with on par download speeds. Thank you Luke. Regards, Mateâs brand-new mobile plans can be purchased as stand-alone products, or bundled with a Mate NBN plan for lower overall prices. While the wide-angle lens doesnât capture the widest shots out there, it does depict wonderfully sharp, focused images that are brimming with detail. So called them asking about their 1 month free cancellation policy. Similar opinion? Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. Very happy with this service!- Signed up to Mate- 24 hours later it was connected- I had a problem with my BYO modem and only waited about 5 minutes to connect to their support team who walked me through configuring my modem. The Huawei Mate 20 Pro is easily the most feature-packed phones, even nearly a year after it was announced. In the UK, EE will begin shipping the phone on its 5G network in Q3 2019. We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. Terrible service when they hear you are not happy with the service.Sign up process was okay, but during peak hour the latency spikes a lot which didn't happen for any of my previous ISP. Read more. Australian customer service. About this review: I wrote this review after spending two weeks with a Huawei Mate 20 X review unit supplied by Huawei. Looking for a new mobile plan? The Huawei Ascend Mate 7 is a very large phone, one whose display is close to tablet-like proportions. From contract & pricing over connection speeds to customer support everything is exactly how it's supposed to be. Service was good, no complaints about Mate. Crap service. Did I read it wrong or something. I have both NBN and a sim bundle with them. With Mate Communicate they understand the issue immediately, and provide the assistance their customers require. Excellent customer service from day one, probably the best I have ever experienced from an internet service provider. ZTE Watch Live. Just to clarify, we do not offer international roaming at this stage. Signed up with MATE a few weeks ago. Best customer service in australia. They give me bonus data every now and then which is great. I called them about roaming and they sorted it out all instantly whilst i was on the phone. Updated: Oppo Find X2 Pro Camera review: Excellent standard-wide. Really impressed with Mate as a service provider, We can confirm you were signed up to MATE via an alternate sales channel (ACN). Turned out I couldn't because my modem was locked to TPG. Woeful customer service Constant drop outs every day at the same time Incompetent billing staff who take debit for yr bills without even sending you relevant invoices to indicate how much money they are taking On four separate occasions in 16 months ongoing outages have left several customers without coverage for as long as three days yet they constantly still charge you for the entire month with no explanation no apologies and no discounts or incentives on the next bill Basically this company went from average to very bad very quickly. Huawei Mate 10 Pro review: The companyâs best phablet yet and a fantastic big phone that stands alongside the P20 Pro and P20. and of course all at a competitively low monthly cost. This is 1 MONTH risk free not like 3 DAY TRIAL. | Read 12,461-12,480 Reviews out of 13,319 Do you agree with Mobile-Mate's TrustScore? MATE protects Aussies from bad service, instead offering great service to all of their customers. We can see that you contacted our support team regarding this issue and we advised you to run some troubleshooting. $50 per month for 2 mobiles with unlimited calls to standard national numbers, unlimited SMS and unlimited international calls and SMS to 15 selected countries. Best customer service in australia. Casino Mate players can benefit from a myriad of table games, online pokies , and video poker. I just received the Sim card today after 9 days and tried to activate it.Still not working after the recommended 10min waited over an hour still not working, tried calling they close early and can't get support. My handset is hardly 14months old and never have had any issues with previous 2 providers. MATE protects Aussies from bad service, instead offering great service to all of their customers. Their pricing is also extremely competitive. With MATE, you can be assured youâre in safe hands and Iâm proud to be part of their team. After numerous experiences with various other internet providers in other apartments I've lived in, MATE was truly a breath of fresh air. Easy to set up and do like the emailed notifications of upcoming billing too. Highly recommended. The MATE team. We wish all the best with your new provider. 126. camera. Rude arrogant and bullheaded. How does Mate compare to other internet providers? Really don't think I could ever go to another company now that I'm with MATE. All day Sunday’s and outside their service hours your on your own, which for a company wanting to compete with all the other ISPs is not good enough. Regards, Simply ingenious company management. Read more, Absolutely fantastic.Easy sign up to mobile and NBN internetExcellent network coverageAwesome plans and ratesAwesome customer service. We sent you an extensive email requesting further information at the end of October, however, you have not responded, nor have you contacted us further about these issues you are experiencing.... We did not try and "get rid" of you from the call at all, this is completely baseless and incorrect. Pokie Mate is an Australia friendly online and mobile casino that operates on a browser-based software platform. Seriously these guys are so friendly and they talk to you as a person (not the generic customer service help that check issue on an automatic page giving you automatic answers). Very reliable advice from the sales department to technical support. Companies can't alter or remove reviews from ProductReview.com.au. Great service. After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent.Note: While customers can change their ISP, they still can't run from NBN. A good price plan for my needs, and found that coverage has been good and reliable. Xiaomi Redmi Note 9 Pro 5G. Buy Huawei Mate 30 online at best price in India. Now in the hunt for another service providerZERO . Anyway, they refuse to wait for me to churn but cut my internet over the phone.TLDR: Don't expect any customer service if you are having issue with their service. Mon, Nov 30, 2020 | Updated 10.13 AM IST Mate Internet Review: The Verdict . Check out what 12,932 people have written so far, and share your own experience. I will rate my Mate mobile experience 10 out of 10, keep up the excellent service. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. The only negative is Italy is not one of the 15. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Xiaomi Redmi Note 9 5G. 1. I do recommend them. Features 6.53â³ display, Kirin 990 5G chipset, 4500 mAh battery, 512 GB storage, 8 GB RAM, Corning Gorilla Glass 6. Overall I’ve been very happy since switching to Mate for what I pay and give them 4 stars ...even though they go overboard with the whole ‘Mate’ terminology and they’re connection drops out a bit. On 31st October 2020 from 3pm to 9pm in Hillside, Victoria 3037 I had visited my sister a very long time. All the people there I've spoken to, be they in sales or technical support, have been polite and patient. We're only 4 days into our service with MATE now (so early days) but early signs are so positive I couldn't help but write a review already :). The items we received were as pictured. However, its ⦠The MATE team, Been with Mate mobile for a while. Announced Oct 2018. I really hope the service stay the same, sadly it often change when ISP gets bigger but I have great hope!A big thank you for the tech team that never lost patience in assisting me! Great service and excellent NBN connection. Latest devices. All rights reserved. Overall, I have been very happy with Mate. I got to talk to Australians in Australia. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. When I signed up I was told that it was a prepaid service. I am very happy with the customer service given by Mate. Internet speeds are fast and no issues to date. I do not remember the last time I had such a good customer service from a ISP. Read more. The Huawei Mate 20 Lite is a handsome phablet with an attractive and all-encompassing display and some impressive dual-camera tricks. Regards, Not totally sold on the network coverage as of yet but early days. We do not offer any other payment methods besides direct debit via credit/debit card. The pricing is good, and local support even better. We signed up on a Monday and asked for our internet to be activated on the Friday (our move in day). Mateâs number is 1300 876 283; Mate aims to return all calls within one hour if unavailable and encourages use of the call-back system. In such situations none of the ISPs will be able to provide affected customers with the full truth, because NBN is not involving them in full honesty. Easy to contact and talk to. It has a fantastic camera, superb screen, competition-beating battery life ⦠I hardly get 2 bars in my location and this is only happening since I moved. Example. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. They were great for me. Cutover was easy and local support is there to help as well. 2) The only payment option available is direct debit ⦠After long support one nice person fixed the problem then, a year later when i rang back about a different issue they removed the fix and then acted like bullies. Quality pre-owned phones, 51-point tested and nucertified in Australia. No dropouts either. Listing monitored by MATE representatives. I decided to try MATE after reviewing the whistle out website. Customer service is always great. The online casino has a simple, but player friendly website design and gaming interface that is easy to use. There have been no dropouts. Xiaomi Redmi Note 9 4G. The MATE team. iPhone 12 Pro Max review. I feel like at MATE they charge you a fair price, it sounds right. Unfortunately my area is heavily a flat spot for all mobiles. GREAT COMBINATION!!! Apple iPhone 12 Pro Max review OnePlus Nord N10 5G review. Would highly recommend. Good customer service, friendly and professional. The Mate 40 Pro camera does not disappoint and I was astonished by the level of detail it produced consistently with some of the snaps I had taken. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. Reviews; Mobile Phones; Huawei Mate 20 Pro review The Huawei Mate 20 Pro is still a powerful device, and now it's cheaper By David Lumb 07 October 2020. I needed to be guided by a team member to change my mobile to Mate and to link it with my NBN. I’ve had an excellent experience with Mate mobile (and NBN). Yes, you can keep your existing mobile number. Thanks! Read more. I am a mate customer. I'll be using them again. Huawei Mate 30 Pro 5G Android smartphone. I think their prices are really competitive and website is easy to navigate and understand. Have been very happy with Mate. Letâs start with with final total score of 136 points. They are fully deserving of a one star from me. Luke did a wonderful job. In such situations you wish to be with MATE and their strong commitment to 100% reliable Australian customer support. generally I haven't had an issue but they just don't deliver when you need it. Perfect service. Regards, You’ve gotta do better Mate! I will not recomend anyone else. Get latest I-Mate Mobile Phones review & price of new GSM, GPS & flip cell phone models. All I was told to do is check th... e service on a different handset without even advising or checking the settings on my handset. Google Pixel 5 vs Huawei Mate 10 Pro Mobile Comparison - Compare Google Pixel 5 vs Huawei Mate 10 Pro Price in India, Camera, Size and other specifications at Gadgets Now Sun, Nov 29, 2020 | Updated 11.57 PM IST I was unable to use internet, WhatsApp, Facebook, Maps, etc - basically anything that I had to use internet at all. Ltd. All Rights Reserved. Telstra network but MATE price.Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.MATE price starting from only $20 without contract, month to month basis. Also good price when adding a mobile SIM. Huawei Mate 40 Pro Reviewed on DxOMark: Itâs the New King of Mobile Photography. Excellent communication plus MATE generally providing the option for cancellation within a month gives customers actual reassurance of overall quality. TCL 20 5G. I love the unlimited data using mate. Great price!!! I appreciate this company so much-- they communicate clearly in a way that even this geriatric non tech-savvy geriatric can understand. That is my problem not Mates. Mobile-Mate has 5 stars! Never had a drop out or anything. I only pay for the amount of data I want, where as when I was with another service the min I could pay was $50 for 50g even though I won't even use a quarter of that. This is the sole reason I moved from Telstra to Mate Communicate. I could not be happier with the support get from Mate. Never had a drop out or anything. I called them about roaming and they sorted it out all instantly whilst i was on the phone. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. The sign up process is super easy, and communication is prompt and clear. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Casino Mate NZ â Actual 2020 Review for New Zealanders Casino mate mobile is a superb gambling platform that has so much to offer for New Zealand gamers. Mobile phones reviews. I had turned in & off my mobile device few times, hoping that it would reset, it would work but not at all. I found Mate to be really easy to join. Mobile-mate offers a very speedy⦠Mobile-mate offers a very speedy service, good quality products and so easy to shop. Will be switching my internet over when my contract runs out as well! Based on a total 3G and 4G network coverage of 98.8% of the Australian population. I regret moving to Mate. I wonder why I waited so long to change from Telstra, Mate made the whole process effortless. I’m an age pensioner and this couldn’t have been made easier for me. I believe to have discovered that in some circumstances NBN can be found to be lying to customers and Internet Service Providers likewise. Zero regrets. Check full specification of Huawei Mate 30 Mobiles with its features, reviews & comparison at Gadgets Now. Huawei Mate 10 Pro Review 4.0 The Huawei Mate 10 Pro is a powerful phone that uses a dedicated AI processor to improve camera capabilities and day-to-day performance. Visit numobile to ⦠Mate communicated well throughout and provided clear instructions. I was with Mate for a bit over two years. Their support - Adam, once heard I am not happy with the service and want to churn away, become very offensive and wants to cut my internet right away. Our mobile services are postpaid, NOT prepaid; Read more. Its hours are from 8.30am to 7pm Monday through Saturday, closed on Sundays. With MATE, you can be assured youâre in safe hands and Iâm proud to be part of their team. Casino Overview. Read more. My handset is hardly 14months old and never have had any issues with previous 2 providers. their customer service is friendly and they do their best to get problems fixed as quickly and as easily as possible. My wife and I chose the better mates 15GB with data banking up to 100GB.GREAT IDEA when away from wifi. I hardly get 2 bars in my location and this is only happening since I moved.
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