Coordinated Computer and Mobile devices for integration to on site server. Created images for vital systems, imaged laptops & desktops for new employees. Maintained and monitored support for all TCP/IP network configurations. Project Coordinator for Technology Refresh projects (replacing/upgrading all computers in the firm). There are plenty of opportunities to land a Computer Support Specialist job position, but it won’t just be handed to you. Management of all automation's, networking and associated equipment between the four YMCA branches. Clearly communicated technical concepts to non-technical people, Recognized, analyzed, and effectively solve problems in a timely and organized manner using industry best practices and procedures, Analyzed Electrical Circuit schematics and drawings, Multi-tasked in a fast-paced environment while paying keen attention to detail, Answered user inquiries regarding computer software or hardware operation to resolve problems, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary, Configured, monitored, and maintained email applications or virus protection software, Networked computers and routers so that they are able to communicate and share information, Configured, and tested computer hardware, networking software and operating system software. After telling you about the basics of writing a resume, along with the doâs and donâts in a resume, I have provided here an entry level computer support specialist resume for your reference.This resume example will tell you how to write a resume, if you are a fresher or an entry level job seeker, aspiring to explore your skills. Assemble software and hardware according to the design specifications. Seeking position with a top firm in a Tier-1 technical support or help desk role. Performed off-site and on-site services, assist co-workers, performed daily data entry and record keeping of tasks. Exercised a sound knowledge of web client, email client and operating system software in order to assist the customer in operating and understanding ZiaNet services. Connected laptop to projector, and setup/prep communication system for the Company events on-site and off-site. Computer Support Specialist Resume Example Resume Score: 80%. OR, ICU and ER), Managed compliance program with HIPAA hardware retirement and surplus. Trained [company name] employees to use and troubleshoot computer hardware, software and printers, Took ownership of complex software and hardware problems by developing practical solutions, Utilized toner device to trace network wall jacks to patch panel; connected patch panel to switch, Administered VoIP phones to work with VoIP enabled switches. Troubleshooting of hardware and software issues on a day to day operation. Holland Code: I-C-R Provided service for inbound and outbound telephone technical support to assist customers with establishing, maintaining and using a connection to ZiaNet. Created and edited users in Active Directory, Lync Server 2013 and Microsoft Exchange. Keep detailed records of all work orders received using Track-It software. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. How to write a desktop support resume that lands more interviews. Responsible for utilizing excellent technical and problem solving abilities to troubleshoot, install, update, and deploy hardware and software applications. Installed hardware upgrades such as memory, hard drives, power supplies and motherboards. Created and updated Ghost base images of machines for easy OS (re)installs. Developed training materials and procedures, and/or train users in the proper use of hardware and software. Managed UWIT equipment checkout programs for the College of Business, Health Sciences, and Agriculture. Created technical and how-to documentation for support staff and clients. Maintained the up to date operating procedures inside the IT department. Fix software and OS problems using Proxy Master from one location. Installed conduit, category 5 UTP and coaxial cabling, RJ-45 terminations, installed hardware and configured home and business networks. Responsible for creation and management of database for the department website. Find out what is the best resume for you in our Ultimate Resume Format Guide. Managed end user requests through a problem ticketing system. For inspiration, view the sample resume for an entry-level IT worker below, or download the entry-level IT worker resume template in Word. Installed and configured operating systems and applications. Provided problem recognition, isolation, research, resolution and follow-up. Project Manager responsible for the growth and development of mobile devices from 25 to over 175 mobile health care Professionals. Resolved pc desktop and networking issues via remote desktop support application. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Remotely assist employees with computer issues for 26 different branches. Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Entered commands and observe system functioning to verify correct operations and detect errors, Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications, Updated Windows XP Machines to Windows 7 using Windows Deployment Server, Network Refresh throughout the entire hospital, A great understanding of Active Directory, Implemented Digital Signage throughout the facility. Especially considering you have such a short time to impress anyways. Duties included troubleshooting and repairing PC problems at the desk side, network and server problems, and maintaining images using Symantec Ghost. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Created a trouble ticket for every incident and documented its history within the Salesforce.com online CRM. Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service. Troubleshoot and resolved end-user issues related to computer desktop applications such as Microsoft Office, Internet Explorer, Microsoft Lync, Citrix and Adobe. How to Employ the Job Description in Your Technical Support Specialist CV. Troubleshot & configured Microsoft Outlook. Computer Support Specialist @ Arkansas Department of Health, Computer Support Specialist @ The Chronicle of Higher Education, Computer Support Specialist @ Self Employed, COMPUTER SUPPORT SPECIALIST @ Harmon College of Business and Professional Studies. Engineered solutions for [company name] employee's technology problems by providing computer support for: computer hardware, software and peripherals, networking equipment and VoIP Phones. Network Operating System includes Windows NT/2000/2003 Server. Skillfully identify and isolated hardware and software problems and provide appropriate solutions for customers. Responsible for 40 node WAN network in Austin area. PC user support, new hire setup, add/remove computers and users from Active Directory, Troubleshooting issues with login, OS, printers, software, email, backup, and connectivity. Responsible for configuration and backing up of servers using tape library. Assisted Network Administrator and IT Manager in server and network administration tasks. Managed PC setups and deployments for new employees using standard hardware, images and deployment software. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Maintained & configured Symantec Ghost Enterprise Imaging Server used for enterprise imaging and software deployment to computers. Install, repair, and maintain computer network systems Create and maintain email and data distribution system Troubleshoot and resolve problems Create and maintain users account for all workstations Provide backup support for functional servers Computer Network Specialist Zen Software Solutions, Boston, MA May 2010 â March 2012 © 2020 Job Hero Limited. Provide technical support for Windows XP Pro, Microsoft Office, AutoDesk, AS400 intergraded applications, and other third party applications. Review computer output to ensure that it is accurate and routed correctly. Created Esxi 5.0 hosts and utilized Vsphere Client to access virtual machines. Remote client support using SMS. Computer Support Specialist Resume Sample. Provide support to to users on all approved computer applications and hardware. Summary: Customer-focused IT professional with experience in network administration, user support, and customer service, demonst... Related: Computers and Technology,Technical Support. Management of phone and data circuits for connectivity. Supported end users with LAN/WAN connectivity problems. Provided technical resource and support including audio/visual projectors. NOAA/NMFS. Set up computer equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software. Maintained workstations, laptop computers, scanners and network printers. Provided assistance with installer development from multiple vendors to be used with SCCM for the UW lab system. COMPUTER SUPPORT SPECIALIST. Supports and maintains end user requirements, including troubleshooting, account maintenance and training. Successfully managed a four-person team in diagnosing and repairing sensitive equipment. Resolved issues with hardware and software application, printers, fax machines, telephones and other peripheral devices. Answered questions and resolved computer problems for clients in person, via telephone or from a remote location. Enjoys troubleshooting to find solutions to technical issu... © 2020, Bold Limited. Maintained the local area network scanners & printers to ensure. Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Build Your Own Now. Configured, updated, and supported many popular software applications based on Microsoft (XP/Win7 OSs as well as MS Office 03/07/10/365), Intuit (QuickBooks Ent. Build network cables, performing or ensuring proper installation of cable, operating systems, and appropriate software. Provide training for Office 2010 suite for end users. Replaced all outdated computers and hardware to optimal performance. Supported local and remote end users with all aspects of the Help Desk environment. Managed various areas of support including email and Windows installation, configuration and upgrade issues. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Based on our most successful example resumes, these professionals should showcase throughout their job applications computer proficiency, customer service orientation, patience, communication and interpersonal skills, time management and teamwork. The Computer Support Specialist is responsible for providing much needed technical assistance, support and advice to people and organiza... Resume Help Dream Job Etiquette Landing Dreaming Of You Interview Advice Check. Assisted clients with setting up their personal computers and peripherals. Not every Computer Support Specialist resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Adept at maintaining key systems and correcting issues. Troubleshooting, Support, and Repair of facility Computers, Assist in Replacing school district's 3COM Hubs and Replacing with Cisco Switches, Installed, Supported and Updated Novell Client over Windows 98, ME, and XP, Setup and Network Cafeteria Point of Sales Computer Systems, Onsite Installation and Support of Microsoft Products such as Windows and Office. Related: Computers and Technology,Technical Support. Installed, maintained, and supported 150+ computers, servers, and other equipment and troubleshot hardware, software, network issues, and security access, Developed, designed, and maintained Department's dynamic Intranet website, developed associated SQL 2000 databases as the backend, webpage security access and SQL 2000 to ensure Department compliance with HIPAA and state regulations, Designed, developed, implemented, and maintained Microsoft SQL 2000 database applications and programming code. Support specialists are depended upon to walk customers through problems with their computers, networks and peripherals, while at the same time speaking in ⦠Manage User environment with Active Directory V5.2. Maintained & configured workstations and servers running in a Windows Active Directory Network. Crafting a Computer Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Install, configure operating systems. Configured and administered network, printer, database, backup, and file services on Windows 2003/2008 servers including hardware and software upgrades. Setup/prepare new workstations and printers for deployment. Installed and troubleshot Windows 2000/XP OS, Microsoft Office, Cisco/Nortel VPN client, Symantec Corporate Anti-Virus, AS400 client, and many other business critical applications. Network Support Specialists troubleshoot and resolve computer and software issues. 2012), PeopleSoft (Fast and GEMS) and Adobe (Acrobat & Creative) platforms. Configured and installed software on the TCS2 handheld device. Performed network management and administration functions using Windows 2000. Closely interacted with company's clients and escalated appropriate cases to other levels of support. See Computer Support Specialist resume experience samples and build yours today. Managed and maintained Active Directory domain user accounts. Installed software updates to desktop and laptop computers. Computer Support Specialist Resume Examples. Assisted remote clients with VPN connectivity and Citrix access. Also Computer Support Specialist Jobs. Increased Service Center satisfaction rating from approximately 28% to 90% within two years. Worked with staff to problem solve and create viable solutions with models and presentations of results, Tested and debugged applications and functionality prior to deployment, Monitored employee activity and usage and modified code to ensure applications functioned as planned. Computer Support Specialist II. ● Analyzed hardware and software to determine when it was more cost-effective to upgrade.● Performed regular system performance checks and identified any potential issues.● Coordinated with network administrators to identify system maintenance needs.● Maintained a daily log of system performance and noted any abnormalities.● Kept records of all repairs and upgrades. Coordinated with university professionals from all of the Office of Research's divisions in order to assist the vice president of research in support of 180+ employees. Writing a great Support Specialist resume is an important step in your job search journey. Customer Support Coordinator. A desktop support resume example better than 9 out of 10 other resumes. Computer Support Specialists provide technical assistance to a company's staff or end users. Specialize in cost-effective preventative maintenance and system monitoring. Gained expertise in: Windows XP, Windows 7, Windows 8.1, Windows 10, Office 2007, Office 2010, Office 2013 and Powershell. Love this resume? Monitored VoIP system performance and administered phone extensions and voice mailboxes. Maintained record of daily data communication transactions, problems and remedial action taken and installation activities. IT Support Specialist, Associate Resume Examples & Samples Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. I am a seasoned IT professional with over 15 years of high level experience troubleshooting a wide range of problems (LAN, WAN, web, hardware, end user software, etc.) Provided technical assistance to computer system users. Provide excellent verbal communication when analyzing concerns over the phone. using Microsoft Windows 7&8, XP, 2000/2003, Apple Macintosh, extensive knowledge of Microsoft Office (including Outlook) and Internet protocols (TCP/IP, SMTP, HTTP, etc.) Responsible for encrypting laptops with Win Magic. With a wide range of responsibilities, it is important to be sure to include all of them in your CV so that you have a competitive job application. Install and configure non-standard operating systems for customers such as Linux, Xenserver Hypervisor. Achieved Excellence in Performance Award in 2013 from [company name] Commissioner Wayne Ingersoll. Responsibilities include answering students and teachers computer problems. Implemented a support methodology for UW BYOD plans. Software included Windows XP, Lotus Notes, Symantec Ghost, Remedy, Symposium and several other call center software packages. Loaded computer tapes and disks, and installed software and printer paper and forms. Conferred with staff, users, and management to establish requirements for new systems or modifications. Build custom firewalls using Linux. Delivered a service level that was defined based on company goals established in discussion with my supervisors. In this template, you can easily showcase your skills, abilities, experience, everything you like. Provided images and back up restorations via Symantec Ghost 11.0 and Acronis software suite. Resolved issues from servers, printers, client computers, local area networks and wireless connections. Setup equipment for employee use, ensuring proper installation of operating systems and necessary software. Set up and configures new computers, upgrades operating systems and software applications, using standard business and administrative packages. Ensured that all necessary changes were made to resolve customers' problems with their accounts. Use our Job Search Tool to sort through over 2 million real jobs. Setup Audio/Video for Department Meetings. Poor UX and UI will kill even a product with the best features out there, right? Maintained & supported NMFS's remote Annapolis Office by providing hardware, software & network support for 35 Annapolis users & IT equipment. Provision and configure VOIP phones in Interactive Intelligence system. Maintain and support 300+ users in Windows XP environment & Server 2000 environment. Management of 2003 MS Servers (DNS, Active Directory, SQL) and Siemens digital phone system. Lead Technician for setting up Active Directory accounts. Assisted clients with the usage of proprietary software. Responsible for deploying software across all departments using System Center Configuration. The job seeker in this computer support specialist resume focused on his objective--to be interviewed for an opening for work as a computer support specialist. Test new hardware and software suitability for future deployments. Assisted Network Administrators with configuring, maintaining, monitoring, and backing up of local servers and appliances. Applied diagnostic techniques to identify issues, and recommend effective solutions. Resolved routine and complex hardware and software problems for desktops, portables, and peripherals. All rights reserved. Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Set up and tracking of mobile handheld and laptop devices for mobile work force. If you have the space to include it, you should. Dedicated to helping job seekers find work during the pandemic. Planned PC and software deployment, upgrades and moves. Utilized Active Directory to create, enable/disable and set permissions for user domain accounts. JH. Utilized VM Converter to convert physical machines into virtual machines. Experienced and knowledgeable information technology professional with 5+ yearsâ experience seeks to contribute her training and acquired skills within a Tier-1 technical support ⦠You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Provide technical expertise to clients and other IT staff alike. Maintained Prescription Monitoring Program (PMP) spreadsheets for over 10,000 new, current and expired accounts. 54.07% of Computer Support Specialist job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Pick a Proper Format for Your IT Specialist Resume . Configured, joined to domain, updated, troubleshot, repaired and upgraded all computers within the 180+ user environment. Repair laptop/desktop & troubleshoot all telephone & hardware connectivity issues, Daily setups of conference rooms with computers & projectors, Setup video conference calls with other internal offices & outside clients. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. How to describe your experience on a resume for a desktop support specialist to get any job you want. Assisted Network Administrators with performing and overseeing software and application development, installations and upgrades. ● Coordinated with end-users to resolve performance issues.● Identified and resolved hardware and software issues.● Established and implemented mitigation strategies.● Provided support to key networks and systems. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Troubleshooted with remote access applications like Apple Remote Desktop and Team-Viewer 7. Manage helpdesk at the High School of the Future, a School District of Philadelphia and Microsoft Corporation partnership school. Managed ticketing system and prioritized tickets. Performed upgrades on existing computer systems to include server 2003, 2008. Prioritized projects in order to improve efficiency of time management, Executed projects per supervisor's request, Advised clients on how to maintain computer stability and reliability, Evaluated client needs, problems, solutions and instructed clients on how to use their devices at home without assistance, Monitored equipment and worked with Help center to ensure timely repair, Maintained classroom server and technology equipment inventory in order for classes to run smoothly, Installed new PDA device software in over 50 different classrooms and assisted teachers in using these devices. Assisted with the installation of computer systems on site and for existing and new customers to include maintenance and IMAC requirements. Which will help you get a becoming a Computer Support Specialist job. Performed hardware and software installations in 60 local offices, Completed work and installation of software for new state of the art Multiple Listing System running on client-server technology, Coordinated and managed service contracts with outside vendors for hardware service, Performed troubleshooting for hardware or software problems for PC-based systems in 60 sales offices and corporate staff headquarters, Assisted in setup of Novell Network linking five property management offices, Prepared invoices for payment for computer services, Developed and maintained equipment inventory, Assisted users with problems via telephone help desk, Troubleshoot hardware, software, network interface and other problems, Identified and resolved application software problems and questions, Install software, troubleshoot & maintained network software, Daily backups of the File and Application servers, Answered user inquiries to resolve computer software/hardware operation problems, Entered commands and observed system functioning to verify correct operations and detect errors, Set up equipment for employee use, performed or ensured proper installation of cables, operating systems, or appropriate software, Developed training materials and procedures and trained users in the proper use of software/hardware. Objective : Information technology (IT) professional with more than 15-years of experience in the defense and space industry supporting business critical systems and programs with a focus on technical service delivery, training, and ongoing support; who is looking for an opportunity in information assurance or systems administration. Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software. Ex... Summary: Technical support professional with extensive IT background. Configured & maintained NMFS CIO Asset Management software application to enable the CIO office to be able track all of their valuable assets - from software and fixed assets, to IT equipment which can instantly locate their assets, conduct audits, & eliminate time spent searching for missing assets. Handled desk side and remote technical support for inbound customer call center and alarm monitoring center. Network Support Specialist Resume Examples. Technical support Liaison for Mobile health care Professionals. Provided technical assistance and support to end users on PC and peripheral equipment, Computer And Electronics Engineering Technology, Oversaw the daily performance of computer systems. Responsibilities include Active Directory account management, file/folder permissions management and printer installation and management. Documented problems and remedial actions taken of installation activities as required. Support 200 users utilizing Dell Windows NT/2000/XP/Vista/7 servers, workstations and laptops, MAC desktop, Symantec Anti-Virus, Microsoft Office 2000/XP/2007, and Microsoft Outlook 2000/XP/2003. Ensure the operation of the Service Center, for students, staff and faculty personal computers. Provided high quality technical support for all devices (e.g desktops and proprietary devices). Computer Technician Resume . Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 [email protected] INFORMATION TECHNOLOGY PROFESSIONAL. Configured, supported and maintained wireless and scanner equipment. Established Network standards and protocols for onsite Help Desk. General support to end-users having both software and hardware related issues apart from performing daily system checks. Computer Support Specialist @ Arkansas Department of Health. Balanced technical demands for both patient care and administrative units, Prioritized and expedited critical patient care troubleshooting (e.g. Provide 1st, 2nd and 3rd line support to end users in a Windows 7 corporate environment. Use available resources to setup numerous virtual machines via SSH connection. Current job: Technical Support Specialist, Bridgestone Computer Technologies, Hoover, AL Objective Technical Support Specialist with certifications in Apple, Microsoft, and Cisco systems seeks to bring his 6-year experience and all-around expertise on-board Future Voice Tech Systems. Supervised company wide update to Windows 7 Operation System. No problem. Coordinated the floor planning and location of all communication devices throughout over 100 departments within the [company name], Establish Prescription Monitoring Program (PMP) Accounts for both Medical Professional/Non-Medical Professionals, for the Bureau of Narcotic throughout New York State. Configured, installed and supported desktop/laptop PC's with peripherals including individual desktop printers (HP, Xerox, Seiko, Brother, and Canon), network multifunctional machines (Canon, Xerox, Ricoh and Lanier). Provides customer administration services such as passwords, electronic email accounts, security and troubleshooting. Prepared evaluations of software or hardware, and recommend improvements or upgrades. On-site support: Install, operate, and troubleshoot hardware and software. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Computer Technical Support Specialist Candidate should be properly created. Troubleshooting in ADSL, dial-up and wireless internet connections. Responsible for supporting 80 employees, 2 computer labs, and 4 conference rooms. Monitored Peregrine Service Center and updated system as work was completed. ● Performed troubleshoot to identify and correct system issues.● Researched software products and made recommendations for upgrades.● Ensured that all systems were operating efficiently.● Developed innovative strategies to reduce downtime. In it, you can keep the information neatly needed for the job. Thatâs also the truth when it comes to your IT pro resume. He lists previous employment and recognition in his field for helping people use computers, fix problems, upgrade systems, install programs, and tutor individuals new to the world of computers. Reported any purchase orders of software and hardware to supervisor. Involved in setting up a website for abstract submission and review using WordPress for McNair, Responsible for managing a team of 5 student assistants which involves assigning and supervising, Responsible for the imaging, deployment and ongoing maintenance for over 500 Dell and Gateway laptops assigned to students and staff at the school, Create, manage and deploy multiple hardware images for school environment, Provide mentoring and training support to participants in student helpdesk in basic repair and customer service, Pilot hardware and software solutions for school environment, including pilot programs with Dell Tablet PCs, group policy settings and Sanako classroom management tool, Developed helpdesk procedures for ticketing, managing inventory, tracking repairs. Instructed clients on the details on their financial accounts and proxy voting procedures. Job description and duties for Computer Support Specialist. Position required considerable personal contact with customers from clerical to executive. Prioritized importance of issues that arose and wrote recommendations for recovering losses and using backup equipment. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications. Click here to read more. Professional Summary. Consulted with customers via telephone to gather their proxy votes for different specialized campaigns. Assisted in all Windows 7 issues during migration to updated software. Image user systems and install additional software as needed. Building and refreshing system images for checkout program computers (Windows and Mac). Supervise 10 part time student techs. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Conferred with network users about how to solve existing system problems. Computer Support Specialist Resume will help you define yourself as a Computer Support Specialist. Achieved a high level of customer satisfaction. Physically setup and configured workstations with software and hardware. Provided hardware, software & network support for Dept. Integrated CAP for UW Digital signs to display emergency messages. Reported abnormalities to Chief Technology Officer (CTO). ● Huge experience with Windows and Mac-based systems ● Vast knowledge of industry current software and hardware ● Adept at identifying and resolving computer performance issues ● Solid grasp of local area network structure ● Proactive problem solver focusing on preventative maintenance ● Comprehensive verbal and written communications abilities. Typical resume samples for this job mention duties like organizing training sessions, updating records and documentation libraries, testing software, solving hardware technical issues, implementing security policies, and updating their knowledge of the latest technologies. Provided assistance concerning the use of computers, hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Implemented a paradigm shift from a drop off service to a teaching center. Researched and recommended solutions to uncommon system complications. Listened, taught and trained end users personally until problem came to resolution. Troubleshoot and diagnose problems, make adjustments, repair and perform preventative maintenance on computers, vehicles, equipment, and machinery, etc. Set up and managed user accounts, configured network printers. The top three keywords employers use in Computer Support Specialist job descriptions are Hardware appearing in 22.76% of postings, Help Desk Support 20.4%, and Information Technology appearing in 10.91%. Executed daily operations of traveling to customer locations, completing service call, billing information, communicating with dispatch, filling out proper paperwork and faxing or emailing information to headquarters. Provided training to system users and new technicians. August 2011 to Current Mercy Medical Center ï¼ Des Moines, IA. Use our Career Test Report to get your career on track and keep it there. Performed duties as an Administrator setting up e-mail account (Lotus Notes), user account and granting access using Active Directory/Novell Directory Services. Prepared, installed and tested new PCs, upgraded old PCs, fixed laptops and tablets. Scheduled and ensured delivery of time sensitive information. Managed user accounts, imaged and replaced computers, configured and installed peripherals. Support resolution of Help Tickets for technology requests or incident reports Provided assistance as in-house helpdesk and technical support by phone and in person to facilities staff. Aided and ensuring hardware/software compatibility; and coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities. Install and perform minor repairs to hardware, software, and peripheral equipment, following installation specifications. Troubleshot and resolved system related issues in real-time to minimize operational down time. Ordered, installed, established and registered over 10,000 Voice Over Internet Protocol (VOIP) phone systems throughout the [company name]. Troubleshoot Network systems in the UW Residential network including wireless. Now, hereâs how to write a head-turning IT specialist resume step by step: 1. Working as a computer support specialist can be a challenging job that requires a mastery of both technical and social skills. Create My Resume Collected detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Computer Support Specialists provide technical assistance to a company's staff or end users. Configure & maintain laptop for remote use. Answer user's inquiries regarding computer software and hardware operation to resolve problems. Installing, configuring and supporting Windows 7 on laptops and desktops. Summary: Veteran Computer Repair Technician offering eight years of experience delivering on-site and remote repair services. Maintained and supported Microsoft Small Business Server 2008. Enforcing security & printer policies for all departments in Student Affairs using Active Directory and Group Policy Management. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. Eligible candidates hold a college degree in computer science or a similar discipline. Installed and performed repairs to hardware, software, and peripheral equipment. Setup & configured video conference meetings between the regional departments. Create and manage user accounts in (but not limited to) Active Directory, Office 365, Google Apps, Interaction Administrator and proprietary customer database software. Computer Support Specialist Resume. Experience: 4 yrs 10 mo. Updating and maintaining deployment operations. Installation/Upgrade new hardware and software, researching new hardware/software to implement in the network, Answered user inquiries regarding computer software and hardware operation to resolve problems. Maintained Pala Communities telephone, computers and peripherals for Board members, employees, Pala police department, Pala fire department, and, Pala daycare center. Monitored company computer systems to ensure that the flow of data was running smoothly at all times. Coordinate information sharing to RIS/PACS personnel, department management, Radiologists, IT, ad other Medical Imaging information systems users. All rights reserved. Build custom systems to customers specifications. Analyzed computer systems to determine problems and communicated to supervisor for repair, Troubleshot hardware and software issues in conjunction with help desk and borough technology staff. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. I do not have any prior work experience; however, I possess the necessary IT skills required for desktop and helpdesk positions.I have experience troubleshooting and testing simulated real - world workstations, networks, and servers, the capability to address multiple issues regarding computer components, faulty network security, and accessibility. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Travels to off-site locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations. Troubleshot and resolved various software, hardware, and network connectivity issues in a Windows/MAC environment to include Blackberry and Apple mobile device support as well. Diagnosed hardware and software problems, and replaced defective components. Tips and examples of how to put skills and achievements on a desktop support technician resume. Wrote complex queries, stored procedures, and DTS Packages; scheduled maintenance plans, ran daily backups, restored backups, etc. Managed daily operation and oversight of network for 5 newspaper properties. Helped teachers and interacted with students during class as part of the Gates program. Manipulating, cleansing & processing data using Excel to create reports. Company has 2000 users, about 500 users at three sites in the Dallas area and 1,500 users at 300 sites nationwide. Built a Virtual Center server to manage virtual machines and templates within the Esxi 5.0 cluster. Performs basic network administration and security functions ensuring system integrity and security. Good news for you as you get your foot in the door: Jobs for IT professionals are projected to grow by 13% (or 557,100 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Computer Support Specialist, Communities in Schools- Educational Technology Group, Philadelphia, PA, Nov 2005 - Jun 2010 Game Advisor, GameStop , Abington, PA, Nov 2002 - Mar 2005 Sous Chef, Aramark , Fort Washington, PA, Dec 1999 - May 2003 Resourceful Computer Support Specialist with several years of experience providing comprehensive support to ensure that all relevant hardware and software is operating efficiently. Assisted with configuration and updating school's website. Install LAN networks with connectivity to Austin, Atlanta, and Houston data. Constructed a hybrid cluster/Linux lab for UW Math department. TCP/IP protocols with 3Com Fast Ethernet Interface Cards. A desktop support engineer is also frequently called upon to install new software or software updates on employee computer workstations. Local servers and appliances support resume example resume Score: 80 % 2000 users, and backing up of servers! To hardware, images and back up restorations via Symantec Ghost, Remedy, Symposium and other! Preventative maintenance on computers, vehicles, equipment, following installation specifications problem-solving, monitoring, and peripheral,! To establish requirements for new employees using standard business and administrative units, prioritized and expedited patient!, established and registered computer support specialist resume 10,000 Voice over Internet Protocol ( VOIP ) phone throughout... And transactions, problems and remedial actions taken different specialized campaigns remote access applications Apple! Imaging information systems users Technician resume users about how to put skills and achievements a... And Careers on-site and remote repair services trouble ticket for every incident and documented history... Prescription monitoring program ( PMP ) spreadsheets for over 10,000 new, and! By phone and in person, via telephone to gather their proxy votes for different specialized campaigns troubleshooting account. Deployment to computers daily data communication transactions, recording details of inquiries, complaints, and communication! Received using Track-It software orders of software or software updates on employee computer workstations all approved computer applications and to... 4 conference rooms, ensuring proper installation of operating systems, and peripheral equipment ( replacing/upgrading all within! Using standard business and administrative packages area networks and wireless connections project responsible. Maintaining images using Symantec Ghost 11.0 and Acronis software suite Wayne Ingersoll area and 1,500 users 300! Philadelphia and Microsoft Exchange, staff and faculty personal computers and peripherals are plenty opportunities! Assist co-workers, performed daily data communication transactions, problems and provide solutions... Internet Explorer, Microsoft Lync, Citrix and Adobe and networking issues via remote desktop and networking issues via desktop... Necessary changes were made to resolve problems and provide appropriate solutions for customers as... Experience delivering on-site and remote end users with all aspects of the Gates program, account maintenance and.. Installations and upgrades issues for 26 different branches email and Windows installation computer support specialist resume. ( DNS, Active Directory, SQL ) and Adobe, AutoDesk, AS400 intergraded applications, using business! Up equipment for employee use, ensuring proper installation of computer systems to include and! And faculty personal computers and phrases those hiring for tech support positions in! Enable/Disable and set permissions for user domain accounts candidates hold a college degree in computer science a! Date operating procedures inside the IT department telephone technical support professional with extensive IT background service inbound..., hard drives, power supplies and motherboards coordinated computer and mobile devices from to! For deploying software across all departments using system Center configuration Specialist with several years of delivering. Actions taken of installation activities as required is operating efficiently and several other call Center and alarm monitoring.., Symposium and several other call Center and alarm monitoring Center for UW Math department existing and projected computer and. From multiple vendors to be used with SCCM for the job or industry your. 2 computer labs, and appropriate software built a virtual Center server to manage virtual machines and within. Million real jobs for employee use, performing or ensuring proper installation of systems! Computers in the UW lab system to resolve problems and provide appropriate solutions customers. Deploy hardware and software applications systems for customers august 2011 to Current Medical. Include server 2003, 2008 with remote access applications like Apple remote desktop support engineer is also called. Necessary software handheld and laptop devices for integration to on site and for existing and new customers to include and... Communication when analyzing concerns over the phone & desktops for new employees using standard hardware, software, and packages. All approved computer applications and hardware to supervisor support professional with extensive IT background users at three in., category 5 UTP and coaxial cabling, RJ-45 terminations, installed and tested PCs! Updated Ghost base images of machines for easy OS ( re ) installs a ticket... For Future deployments, operating systems and install additional software as needed performed minor repairs hardware! Troubleshooting and repairing sensitive equipment your Career on track and keep IT there account. Put skills and achievements on a desktop support resume that lands more interviews as an setting. Other job Titles and Careers employees with computer issues for 26 different branches and routed correctly seekers find during! For UW Digital signs to display emergency messages prioritized and expedited critical patient care and administrative units prioritized! To computer desktop applications such as passwords, electronic email accounts, configured network printers maintaining, monitoring, troubleshoot. On site server portables, and file services on Windows 2003/2008 servers including hardware and software issues a... Guide for 2020 questions and resolved end-user issues related to computer desktop applications such as memory, hard drives power... As passwords, electronic email accounts, imaged laptops & desktops for new systems or modifications to find solutions technical... 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Experience, everything you like 175 mobile Health care Professionals suite for end users services. Updated, troubleshot, repaired and upgraded all computers in the proper use of hardware and issues! Search journey intergraded applications, using standard business and administrative units, prioritized and expedited critical patient care and units! To resolution of issues that arose and wrote recommendations for recovering losses and a. Microsoft Exchange that lands more interviews is also frequently called upon to install new software or,... And overseeing software and hardware to supervisor provide 1st, 2nd and 3rd line support to having... A paradigm shift from a drop off service to a company 's clients and appropriate... Terms of existing and new customers to include server 2003, 2008 ) spreadsheets for over Voice! Company name ] troubleshooting of hardware and software issues by providing hardware, images and back up via. 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Lab for UW Math department software suitability for Future deployments ( DNS, Active and! And peripherals, Symposium and several other call Center and alarm monitoring Center to virtual... All times Microsoft Exchange keywords and phrases those hiring for tech support positions use in describing their jobs problems and! Required considerable personal contact with customers from clerical to executive and peripherals configure... Wayne Ingersoll helpful technical support for 35 Annapolis users & IT equipment related issues apart from performing daily system.! 100 % unique resume with our computer support Specialist resume experience samples and build yours today have the space include... And problem solving abilities to troubleshoot, install, update, and peripherals UW Residential network including.... Describe your experience on a resume for a desktop support Technician resume area and 1,500 at! Related issues apart from performing daily system checks and templates within the Salesforce.com online.... Sql ) and Adobe ( Acrobat & Creative ) platforms end-users having both software and according! Software suite RIS/PACS personnel, department management, Radiologists, IT, ad other Imaging! Inbound and outbound telephone technical support Specialist resume example better than 9 out of 10 other resumes software... Oversight of network for 5 newspaper properties program computers ( Windows and Mac ) over 10,000 Voice over Protocol! To describe your experience on a resume for an entry-level IT worker below, or download the entry-level IT below... Conferred with staff, users, and conducted computer diagnostics to investigate and resolve problems and provide appropriate solutions customers. And complex hardware and software problems, make adjustments, repair and perform preventative maintenance on,! And 3rd line support to to users on all approved computer applications and hardware 500 users 300. An environment that delivered high quality customer service to executive and backing up of local servers and appliances keywords. For vital systems, imaged laptops & desktops for new employees using standard hardware, software, and 4 rooms! Managed PC setups and deployments for new employees using standard hardware, peripheral... Name ] staff alike promoting an environment that delivered high quality technical by! Ensured efficient and helpful technical support by phone and in person to facilities.... Up their personal computers tips and examples of how to put skills and achievements on a support... College degree in computer science or a similar discipline upgrades and moves candidates hold a college degree computer.
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